I was working on a Exchange 2013 migration (from Exchange 2007), and we was moving mailboxes. All services worked, but we suddenly got some feedback that some Outlook 2013 clients was not able to reconfigure to new Exchange servers.
1. When checking Outlook Connection Status, SMTP Address only shows “SMTP:”
2. Creating new profile works
After some research we found this hotfix for Outlook 2013:
If you are using Outlook to connect to a Microsoft Exchange Server 2007 mailbox:
- You receive an error message that resembles either of the following when you try to configure Automatic Replies (Out of Office):Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.
- You cannot retrieve Free/Busy data for calendar scheduling.
- Add-ins that use the Account.SmtpAddress property no longer work.
These features rely on an underlying Autodiscover technology. After you install this security update, Autodiscover may fail for Exchange 2007 configurations. Therefore, Outlook features that rely on Autodiscover will also stop working.
To resolve these issues, install update 2850061.
Looks like Microsoft has another problem after releasing a Office patch. Not good!
So I recommend installing http://www.microsoft.com/en-us/download/details.aspx?id=41544 before you do mailbox moves:)